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(Freshers) “Red Hat” Hiring : Associate Technical Support Engineer @ Pune
Company Red Hat
Website www.redhat.com
Eligibility B.E/B.Tech
Experience Freshers
Location Pune
Red Hat
Job Role: Associate Technical Support Engineer
Job Summary :
Candidate Profile:
The candidate those who are freshers with B.Tech, bachelor’s in computer science or IT, Microsoft Certified Architect, Microsoft Certified Masters, 2011/2012 (preferred) passed out batch with 60% and above in graduation and with Red Hat Certified Engineer certification are eligible.
Understanding of Linux/Unix and open source.
Theoretical knowledge of networking, UNIX-like services and concepts.
Good analytical and reasoning skills.
Should have the ability to communicate effectively English communication (written and oral).
Should be self motivated and directed, with keen attention to details and have the ability to present ideas in user-friendly language.
Should be comfortable working in shifts and handle phone calls when required
Preference would be given for candidates those have done their final year project on Linux or are currently contributing to open source projects.
Job Description:
The Associate Technical Support Engineer Trainee will join our Global Support Services department in Red Hat, Pune.
Perform initial investigation and respond to web cases, gather information for each issue presented, and carry out the necessary research to provide analysis and fully understand the issue.
Propose and discuss fixes while providing advice and educating customers.
Work with engineering, product management, and support management when necessary in order to prioritize customers’ requests.
Incorporate your findings in Red Hat’s knowledge base.
Support Red Hat’s global customers on technical issues, using phone, chat, and remote access tool during the customer’s business hours.
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